How to avoid causing a nuisance

You may be prosecuted for causing a nuisance. You may have to pay compensation for any damage caused if you create a public or private nuisance. If you cause a statutory nuisance your local council may make you carry out, or pay for, work to stop or reduce the nuisance.

Good practice

Avoid causing nuisances

Make sure that your business activities are not:

damaging, or likely to damage, people's health
preventing or interfering with people's rightful use and enjoyment of land
interfering with public space and public land.

If you identify any nuisance you should take all reasonable steps to prevent or minimise it. To avoid causing a nuisance, you should:

check your site for waste or evidence of vermin regularly
check noise, odours and other emissions at the boundary, and in the locality, of your site - do this during different operating conditions and at different times of the day
ensure operations are managed in a controlled and consistent manner, and in accordance with all relevant permits, licences and registered waste exemptions
keep your site clean
tell your staff why they need to avoid creating a nuisance, and how they can do this.

You should ensure that nuisance events do not become persistent and regular, as persistent or regular nuisance events are more likely to result in legal action.

Try to maintain good relations with your neighbours. Give neighbours early warning of any particular activities that you plan to carry out, such as building work or installing new plant.

Notify your local environmental health department, and either your:

local Northern Ireland Environment Agency (NIEA) office
local Scottish Environment Protection Agency office

in advance of any event that is likely to generate a nuisance that may cause complaints.

Display details of a contact person for your site, so that local residents know who to contact with any concerns and you can deal with them quickly.

Deal with complaints about nuisances

If you receive a complaint make sure you:

keep a record of the complaint
investigate the complaint, eg check the activity operation, the boundary of the site, and the weather conditions during the occurrence; record what you have observed
deal with the complaint promptly and appropriately, and tell the complainer what actions you have taken
record the results of the investigations and any resulting actions
use the information to improve your procedures and prevent further complaints.

You may want to inform your local environmental health department and your local NIEA or SEPA office of any complaints, depending on the nature of the complaint and what your permits, licences or registered waste exemptions require:

If a complaint is made to your local council, an environmental health officer will assess if you have caused a statutory nuisance.
Contact your local council
If a complaint is made to the NIEA or SEPA, officers will assess if you have breached your permit's conditions.
Contact your environmental regulator